Terms & Conditions

About these terms

These terms and conditions govern your use of the website operated by The Good Homes at this domain, and any services we provide through it. By using this website, you agree to these terms.

The Good Homes is an independent estate agency registered in England and Wales, with its principal office at High Street, Cranbrook, Kent, TN17.

We may update these terms from time to time. Continued use of this website after changes have been posted constitutes acceptance of the revised terms.

Use of this website

You may use this website for lawful purposes only. You agree not to use it in any way that:

• Breaches any applicable local, national or international law or regulation
• Is fraudulent, or has any fraudulent purpose or effect
• Transmits any unsolicited or unauthorised advertising or promotional material
• Harms or attempts to harm any person, including minors
• Interferes with, disrupts or attempts to gain unauthorised access to our systems or those of any third party

We reserve the right to suspend or terminate your access to this website at any time if we believe you have breached these terms.

Property information and valuations

All property details, descriptions, photographs, floor plans and valuations published on this website are provided in good faith and for general information only. They do not constitute a formal valuation, survey or legal advice.

Market appraisals provided by The Good Homes are indicative only and represent our professional opinion at a given point in time. They are not a guarantee of sale price and should not be relied upon as such.

Property particulars are prepared with care but may be subject to error or omission. Buyers are responsible for conducting their own due diligence, including commissioning appropriate surveys and seeking independent legal and financial advice.

Our services

The Good Homes acts as an estate agent and introduces buyers and sellers. We are not party to any transaction between buyers and sellers, and we accept no liability for any loss arising from a transaction that does or does not proceed.

Where we are instructed to act on behalf of a seller, the terms of that instruction are set out in a separate agreement. These website terms do not form part of any instruction agreement.

We comply with the Estate Agents Act 1979 and all relevant legislation governing the conduct of estate agents in England and Wales, including anti-money laundering regulations under the Money Laundering Regulations 2017.

Intellectual property

All content on this website, including text, photography, design, graphics and editorial copy, is the property of The Good Homes or its licensors and is protected by copyright and other intellectual property rights.

You may not reproduce, distribute, modify or republish any content from this website without our prior written permission. You may share links to pages on this website for personal, non-commercial purposes.

Property photographs are commissioned specifically for each listing and may not be reproduced without the written consent of The Good Homes.

Third-party links

This website may contain links to third-party websites for your convenience. We do not control those websites and are not responsible for their content, privacy practices or terms. The inclusion of a link does not constitute an endorsement.

Limitation of liability

To the fullest extent permitted by law, The Good Homes excludes all liability for any loss or damage arising from your use of this website or reliance on any information contained within it.

We do not guarantee that this website will be available at all times, free from errors or free from viruses or other harmful components. We accept no liability for any interruption to or failure of the website.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

Complaints

The Good Homes is a member of a Property Redress Scheme. If you have a complaint about our service that we have been unable to resolve directly, you have the right to refer it to the relevant redress scheme.

We take all complaints seriously. In the first instance, please contact us at hello@thegoodhome.co.uk and we will respond within five working days.

Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.